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Contact Us

Contact Our Support Team
Need help with your order? We're here for you!
To ensure we can resolve your issue as quickly as possible, please have your Order ID and issue details ready before contacting us.
How to Find Your Amazon Order ID
Your Order ID is a unique number that helps us locate your purchase instantly. Here's where to find it:
  1. Go to "Your Orders".
  2. Locate the order for our product.
  3. The Order ID is a long string of letters and numbers (e.g., 112-1234567-8901234). It may also be listed as "Order Number."
Before You Contact Us, Please Prepare:
To speed up the process, please provide the following information in your first message:
  • Order ID: (Required - This is the most important piece of information)
  • Product Name: As listed on order page.
  • Detailed Description of the Issue: What happened? When did it occur? Please be as specific as possible.
  • Photos or Videos: (Very Helpful) If relevant, please attach clear photos or a short video showing the problem. This often allows us to diagnose the issue immediately.
Contact Methods
Email
You can email us directly at: lintianinc@163.com
Please use the following template in your email to help us serve you faster:
Subject: Support Request - [Order ID: 112-1234567-8901234]
Name:
Order ID:
Product Name:
Issue Details:
[Attach any relevant photos]
What Happens Next?
  1. Review: Our support team will use your Order ID to look up your purchase and investigate the issue.
  2. Response: We will contact you via email within 1-2 business days with a solution, next steps, or a request for additional information if needed.
Why We Need Your Order ID
We use your Order ID to verify your purchase, access the specific product details, and ensure you receive accurate and personalized support. This step protects your purchase history and helps us resolve your issue much faster than searching by name or address alone.
FAQ (Quick Help)
  • I bought from Amazon Marketplace, not directly from you. Can you help?
Yes! If it's our product (sold by us or an authorized reseller), we provide after-sale support. Your Amazon Order ID is still required.
  • I don't have my Order ID. What should I do?
Please log into your Amazon account and visit "Your Orders" to find it. We are unable to look up orders without the Order ID for security and privacy reasons.
  • How long does support take?
We aim to respond to all inquiries within 24-48 business hours (Monday-Friday).
  • Is this for warranty claims?
Yes, this is the first step for all after-sale service, including warranty support. Please have your Order ID ready.
Thank you for choosing our product! We are committed to ensuring your satisfaction.